/* Nexus Support Desk: the same navy-and-gold look as the team index portal. The page's security policy allows this
   stylesheet only, so nothing on the page uses inline styles. */
:root {
  --navy: #0b1d3a; --navy-2: #12294d; --gold: #c9a24b; --cream: #f6f1e4;
  --bg: #eef1f6; --card: #ffffff; --ink: #0f1b2d; --muted: #5a6a82; --line: #d9e0ec; --soft: #f5f7fb; --accent: #12294d;
  --btn: #0b1d3a; --btn-hover: #12294d; --btn-ink: #f6f1e4;
  --ok: #167a4a; --ok-bg: #e0f3ea; --warn: #8a5a00; --warn-bg: #fdf0cf; --bad: #b3261e; --bad-bg: #fbe4e2;
  --info: #1d4ed8; --info-bg: #e3ebfd; --note-bg: #fff7e0; --note-line: #ecd28a; --scrub: #e8edf3; --scrub-ink: #475569; --focus: #3b82f6;
  --font: system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", sans-serif;
  --mono: ui-monospace, "SF Mono", Menlo, Consolas, monospace;
  color-scheme: light;
}
@media (prefers-color-scheme: dark) { :root {
  --bg: #08111f; --card: #0f1c33; --ink: #e8eefb; --muted: #94a3bd; --line: #1e3050; --soft: #0b172b; --accent: #c9a24b;
  --btn: #c9a24b; --btn-hover: #d8b45e; --btn-ink: #1a1405;
  --ok: #5fd394; --ok-bg: #0f3324; --warn: #f0c55b; --warn-bg: #3a2d0a; --bad: #ff8a80; --bad-bg: #3d1a18;
  --info: #93b4ff; --info-bg: #14264a; --note-bg: #2c2410; --note-line: #6b5420; --scrub: #1c2a42; --scrub-ink: #b4c0d4;
  color-scheme: dark; } }

* { box-sizing: border-box; }
[hidden] { display: none !important; }
body { margin: 0; background: var(--bg); color: var(--ink); font: 14px/1.5 var(--font); }
button, input, select, textarea { font: inherit; color: inherit; }
:focus-visible { outline: 2px solid var(--focus); outline-offset: 2px; }
.wrap { max-width: 1240px; margin: 0 auto; padding-left: max(16px, env(safe-area-inset-left, 0px)); padding-right: max(16px, env(safe-area-inset-right, 0px)); }
h1, h2, h3 { text-wrap: balance; }
.num { font-variant-numeric: tabular-nums; }
.soft { color: var(--muted); font-weight: 400; }

/* sign in and invitation */
.gate { min-height: 100vh; display: grid; place-items: center; padding: 70px 16px 30px; background: radial-gradient(1200px 500px at 50% -10%, var(--navy-2), var(--navy)); }
.gate-card { width: min(420px, 100%); background: var(--card); border-radius: 18px; padding: 0 26px 24px; text-align: center; box-shadow: 0 30px 80px rgba(0, 0, 0, .45); }
.gate-card.wide { width: min(460px, 100%); }
.gate-card .emblem { width: 104px; height: 104px; margin: -52px auto 4px; display: block; filter: drop-shadow(0 8px 14px rgba(0, 0, 0, .35)); }
.gate-card h1 { font-size: 21px; margin: 4px 0 2px; }
.gate-card .by { color: var(--muted); font-size: 11.5px; letter-spacing: .14em; text-transform: uppercase; margin: 0 0 18px; }
.gate-card form { display: grid; gap: 0; }
.gate-note { font-size: 12px; color: var(--muted); margin: 14px 0 0; }
.gate-error { margin: 12px 0 0; padding: 8px 12px; border-radius: 9px; background: var(--bad-bg); color: var(--bad); font-size: 13px; text-align: left; }
.step-text { text-align: left; margin: 0 0 12px; }
.step-text.small { font-size: 12.5px; color: var(--muted); margin: 10px 0 4px; }
.qr { display: block; margin: 0 auto; width: 220px; height: 220px; image-rendering: pixelated; background: #ffffff; border-radius: 8px; }
.setup-key { font: 600 15px/1.4 var(--mono); letter-spacing: .08em; background: var(--soft); border: 1px solid var(--line); border-radius: 8px; padding: 8px 10px; margin: 0 0 14px; user-select: all; overflow-wrap: anywhere; }
.field { display: grid; gap: 5px; text-align: left; margin-bottom: 12px; }
.field label { font-size: 12px; font-weight: 600; color: var(--muted); }
.input, .select, .textarea { width: 100%; border: 1px solid var(--line); border-radius: 9px; padding: 8px 11px; background: var(--card); color: var(--ink); }
.textarea { min-height: 96px; resize: vertical; }
.code { font: 600 22px/1 var(--mono); letter-spacing: .4em; text-align: center; }
.btn { border: 1px solid var(--line); background: var(--card); color: var(--ink); border-radius: 9px; padding: 7px 14px; cursor: pointer; font-weight: 600; text-decoration: none; display: inline-block; text-align: center; }
.btn:hover { background: var(--soft); }
.btn:disabled { opacity: .55; cursor: default; }
.btn.primary { background: var(--btn); border-color: var(--btn); color: var(--btn-ink); }
.btn.primary:hover { background: var(--btn-hover); }
.btn.ok { background: var(--ok); border-color: var(--ok); color: var(--card); }
.btn.full { width: 100%; }
.btn.small { padding: 4px 10px; font-size: 12.5px; }
.linkish { background: none; border: 0; padding: 0; color: var(--info); cursor: pointer; font-weight: 600; font-size: 13px; text-decoration: underline; text-underline-offset: 3px; margin-top: 12px; }

/* header band and status strip */
.top { background: linear-gradient(180deg, var(--navy-2), var(--navy)); color: var(--cream); border-bottom: 2px solid var(--gold); }
.top-in { padding-block: 12px; display: flex; align-items: center; gap: 16px; flex-wrap: wrap; }
.brand { display: flex; align-items: center; gap: 12px; min-width: 0; }
.brand img { width: 46px; height: 46px; flex: none; }
.brand b { display: block; font-size: 16px; line-height: 1.15; }
.brand span { display: block; font-size: 11px; letter-spacing: .16em; text-transform: uppercase; color: var(--gold); }
.grow { flex: 1 1 10px; }
.whoami { display: flex; align-items: center; gap: 10px; font-size: 13px; color: #d5dcec; flex-wrap: wrap; }
.whoami .role { border: 1px solid rgba(201, 162, 75, .6); color: var(--gold); border-radius: 999px; padding: 1px 9px; font-size: 11.5px; font-weight: 700; }
.whoami button { background: transparent; border: 1px solid rgba(255, 255, 255, .28); color: var(--cream); border-radius: 8px; padding: 4px 10px; font-size: 12px; cursor: pointer; }
.strip { background: var(--card); border-bottom: 1px solid var(--line); }
.strip-in { padding-block: 9px; display: flex; gap: 8px 16px; flex-wrap: wrap; align-items: center; font-size: 12.5px; min-height: 40px; }
.strip .m { color: var(--muted); }
.strip .m b { color: var(--ink); }
.pill { display: inline-flex; align-items: center; gap: 7px; border-radius: 999px; padding: 2px 11px 2px 9px; font-weight: 600; font-size: 12px; white-space: nowrap; }
.pill i { width: 8px; height: 8px; border-radius: 50%; background: currentColor; }
.pill.ok { background: var(--ok-bg); color: var(--ok); }
.pill.warn { background: var(--warn-bg); color: var(--warn); }
.pill.bad { background: var(--bad-bg); color: var(--bad); }
.pill.info { background: var(--info-bg); color: var(--info); }
.pill.mute { background: var(--soft); color: var(--muted); border: 1px solid var(--line); }

/* layout */
.shell { padding-block: 20px 40px; display: grid; grid-template-columns: 200px minmax(0, 1fr); gap: 22px; }
.nav { display: grid; gap: 3px; align-content: start; }
.nav button { text-align: left; background: transparent; border: 0; color: var(--muted); padding: 9px 12px; border-radius: 9px; font-weight: 600; display: flex; justify-content: space-between; align-items: center; gap: 10px; cursor: pointer; }
.nav button:hover { background: var(--soft); color: var(--ink); }
.nav button[aria-current="page"] { background: var(--navy); color: var(--cream); box-shadow: inset 3px 0 0 var(--gold); }
.nav .cnt { font-size: 12px; font-variant-numeric: tabular-nums; opacity: .8; }
.nav .adm { font-size: 10px; letter-spacing: .1em; text-transform: uppercase; color: var(--muted); padding: 10px 12px 2px; }
.panel { background: var(--card); border: 1px solid var(--line); border-radius: 14px; min-width: 0; }
.panel-head { padding: 14px 18px; border-bottom: 1px solid var(--line); display: flex; gap: 10px 14px; align-items: center; flex-wrap: wrap; }
.panel-head h2 { margin: 0; font-size: 17px; }
.panel-head .aside { color: var(--muted); font-size: 13px; }
.panel-body { padding: 14px 18px; }
.filters { display: grid; gap: 10px; padding: 12px 18px; border-bottom: 1px solid var(--line); }
.chips { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.chips .lab { font-size: 11px; letter-spacing: .1em; text-transform: uppercase; color: var(--muted); margin-right: 4px; font-weight: 600; }
.chip { border: 1px solid var(--line); background: var(--card); border-radius: 999px; padding: 3px 11px; font-size: 12.5px; cursor: pointer; color: var(--ink); display: inline-flex; gap: 6px; align-items: center; }
.chip .c { color: var(--muted); font-variant-numeric: tabular-nums; }
.chip[aria-pressed="true"] { background: var(--navy); border-color: var(--navy); color: var(--cream); }
.chip[aria-pressed="true"] .c { color: var(--gold); }
.search { min-width: 0; flex: 1 1 260px; width: auto; }
.toggle { display: inline-flex; gap: 6px; align-items: center; font-size: 12.5px; cursor: pointer; }
.toggle .select { width: auto; padding: 4px 8px; }

/* ticket list */
.tlist { display: grid; }
.trow { display: grid; grid-template-columns: 150px minmax(0, 1fr) auto; gap: 3px 14px; padding: 11px 18px; border: 0; border-bottom: 1px solid var(--line); cursor: pointer; background: transparent; text-align: left; color: var(--ink); width: 100%; }
.trow:hover { background: var(--soft); }
.trow .st { grid-row: span 2; align-self: start; padding-top: 1px; }
.trow .s { font-weight: 700; min-width: 0; overflow-wrap: anywhere; }
.trow .s .id { font: 600 12px var(--mono); color: var(--muted); margin-right: 8px; }
.trow .when { font-size: 12px; color: var(--muted); text-align: right; white-space: nowrap; }
.trow .meta { display: flex; flex-wrap: wrap; gap: 4px 10px; font-size: 12px; color: var(--muted); align-items: center; min-width: 0; }
.trow .who { grid-column: 3; grid-row: 2; justify-self: end; }
.tier { font-size: 11px; font-weight: 700; border-radius: 5px; padding: 0 6px; border: 1px solid var(--line); color: var(--ink); background: var(--soft); }
.typetag { font-size: 11.5px; font-weight: 600; color: var(--accent); }
.logtag { font-size: 11px; font-weight: 700; color: var(--muted); border: 1px dashed var(--muted); border-radius: 5px; padding: 0 5px; }
.warntext { color: var(--warn); }
.oktext { color: var(--ok); }
.av { width: 26px; height: 26px; border-radius: 50%; display: inline-grid; place-items: center; font-size: 10.5px; font-weight: 800; background: var(--info-bg); color: var(--info); }
.av.none { background: transparent; border: 1px dashed var(--line); color: var(--muted); }
.empty { padding: 30px 18px; color: var(--muted); text-align: center; }

/* one ticket */
.detail { display: grid; grid-template-columns: minmax(0, 1fr) 300px; }
.dmain { padding: 16px 18px; display: grid; gap: 14px; align-content: start; min-width: 0; border-right: 1px solid var(--line); }
.dside { padding: 16px 18px; display: grid; gap: 14px; align-content: start; }
.back { background: none; border: 0; color: var(--info); cursor: pointer; font-weight: 600; padding: 0; justify-self: start; }
.dtitle { display: grid; gap: 4px; }
.dtitle h2 { margin: 0; font-size: 19px; overflow-wrap: anywhere; }
.dtitle .id { font: 600 12.5px var(--mono); color: var(--muted); }
.actions { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.banner { border-radius: 10px; padding: 9px 12px; font-size: 13px; }
.banner.view { background: var(--info-bg); color: var(--info); }
.banner.warn { background: var(--warn-bg); color: var(--warn); }
.thread { display: grid; gap: 10px; }
.msg { border: 1px solid var(--line); border-radius: 12px; padding: 10px 13px; background: var(--card); min-width: 0; }
.msg.customer { background: var(--soft); }
.msg.note { background: var(--note-bg); border-color: var(--note-line); }
.msg.reply { border-color: var(--info); }
.msg.feedback { border-style: dashed; }
.msg .h { display: flex; gap: 8px; flex-wrap: wrap; align-items: baseline; font-size: 12px; color: var(--muted); margin-bottom: 4px; }
.msg .h b { color: var(--ink); font-size: 13px; }
.msg .h .k { font-size: 10.5px; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; }
.msg.note .h .k { color: var(--warn); }
.msg.reply .h .k { color: var(--info); }
.msg p { margin: 0; white-space: pre-wrap; overflow-wrap: anywhere; }
.shotbox { margin-top: 8px; display: grid; gap: 6px; justify-items: start; }
.shotbox img { max-width: 100%; max-height: 420px; border-radius: 8px; border: 1px solid var(--line); }
.composer { border: 1px solid var(--line); border-radius: 12px; overflow: hidden; }
.ctabs { display: flex; border-bottom: 1px solid var(--line); background: var(--soft); }
.ctabs button { border: 0; background: transparent; padding: 8px 14px; cursor: pointer; font-weight: 600; color: var(--muted); border-bottom: 2px solid transparent; }
.ctabs button[aria-selected="true"] { color: var(--ink); border-bottom-color: var(--gold); background: var(--card); }
.composer .textarea { border: 0; border-radius: 0; }
.composer.is-note .textarea { background: var(--note-bg); }
.cfoot { display: flex; gap: 10px; align-items: center; padding: 8px 12px; border-top: 1px solid var(--line); flex-wrap: wrap; }
.cfoot label { font-size: 13px; display: flex; gap: 6px; align-items: center; cursor: pointer; }
.cfoot .hint { color: var(--muted); font-size: 12.5px; }
.card { border: 1px solid var(--line); border-radius: 12px; padding: 12px 14px; display: grid; gap: 8px; }
.card h3 { margin: 0; font-size: 12px; letter-spacing: .1em; text-transform: uppercase; color: var(--muted); }
.card p { margin: 0; font-size: 12.5px; color: var(--muted); }
.kv { display: grid; grid-template-columns: 96px minmax(0, 1fr); gap: 5px 10px; font-size: 13px; margin: 0; }
.kv dt { color: var(--muted); }
.kv dd { margin: 0; overflow-wrap: anywhere; }
.logview { border: 1px solid var(--line); border-radius: 12px; overflow: hidden; }
.logview .lh { display: flex; gap: 10px; align-items: center; padding: 8px 12px; background: var(--soft); border-bottom: 1px solid var(--line); flex-wrap: wrap; font-size: 12.5px; }
.logview .lh .m { color: var(--muted); }
.logview .lh .input { width: 200px; max-width: 100%; padding: 4px 9px; }
.lscroll { overflow: auto; max-height: 420px; }
.ltable { border-collapse: collapse; font: 12px/1.5 var(--mono); width: 100%; }
.ltable td { padding: 2px 10px; vertical-align: top; white-space: nowrap; border-bottom: 1px solid var(--line); }
.ltable td.t { color: var(--muted); }
.ltable td.l { color: var(--accent); font-weight: 600; }
.ltable td.p { white-space: pre; }
.ltable mark { background: var(--scrub); color: var(--scrub-ink); border-radius: 3px; padding: 0 3px; }
.lfoot { font-size: 12px; color: var(--muted); padding: 7px 12px; border-top: 1px solid var(--line); }

/* staff, problem types, activity record */
.roles { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 10px; padding: 14px 18px 0; }
.roles div { border: 1px solid var(--line); border-radius: 10px; padding: 9px 12px; font-size: 12.5px; color: var(--muted); }
.roles b { display: block; color: var(--ink); font-size: 13px; }
.tscroll { overflow-x: auto; }
table.staff { border-collapse: collapse; width: 100%; font-size: 13px; }
table.staff th { text-align: left; font-size: 11px; letter-spacing: .1em; text-transform: uppercase; color: var(--muted); font-weight: 600; padding: 8px 12px; border-bottom: 1px solid var(--line); white-space: nowrap; }
table.staff td { padding: 9px 12px; border-bottom: 1px solid var(--line); vertical-align: middle; }
table.staff tr.off td { opacity: .55; }
table.staff .select { width: auto; padding: 3px 8px; }
table.staff .btns { display: flex; gap: 6px; flex-wrap: wrap; }
.addform { display: grid; grid-template-columns: 1fr 1fr 190px auto; gap: 10px; align-items: end; padding: 14px 18px; border-top: 1px solid var(--line); background: var(--soft); border-radius: 0 0 14px 14px; }
.addform.three { grid-template-columns: 1fr 1fr auto; }
.addform .field { margin: 0; }
.addnote { grid-column: 1 / -1; font-size: 12.5px; color: var(--muted); margin: 0; }
.linkbox { grid-column: 1 / -1; display: grid; gap: 6px; background: var(--card); border: 1px solid var(--line); border-radius: 10px; padding: 10px 12px; font-size: 13px; }
.linkbox code { font: 12px/1.4 var(--mono); overflow-wrap: anywhere; user-select: all; }
.ptype { display: grid; grid-template-columns: minmax(0, 1fr) 220px auto; gap: 10px; align-items: center; padding: 10px 18px; border-bottom: 1px solid var(--line); }
.ptype b { display: block; }
.ptype span { font-size: 12px; color: var(--muted); }
.arec { display: grid; }
.arow { display: grid; grid-template-columns: 150px 140px minmax(0, 1fr); gap: 12px; padding: 8px 18px; border-bottom: 1px solid var(--line); font-size: 13px; }
.arow .t { color: var(--muted); font-variant-numeric: tabular-nums; }
.arow .w { font-weight: 600; overflow-wrap: anywhere; }
.toast { position: fixed; left: 50%; bottom: calc(18px + env(safe-area-inset-bottom, 0px)); transform: translateX(-50%); background: var(--navy); color: var(--cream); border: 1px solid var(--gold); border-radius: 10px; padding: 8px 14px; font-size: 13px; z-index: 50; box-shadow: 0 10px 30px rgba(0, 0, 0, .3); max-width: calc(100vw - 32px); }
.toast.bad { border-color: var(--bad); }

@media (max-width: 900px) {
  .shell { grid-template-columns: 1fr; }
  .nav { grid-auto-flow: column; grid-auto-columns: max-content; overflow-x: auto; }
  .nav .adm { display: none; }
  .detail { grid-template-columns: 1fr; }
  .dmain { border-right: 0; border-bottom: 1px solid var(--line); }
  .addform { grid-template-columns: 1fr 1fr; }
  .roles { grid-template-columns: 1fr; }
}
@media (max-width: 560px) {
  .trow { grid-template-columns: minmax(0, 1fr) auto; }
  .trow .st { grid-row: auto; grid-column: 1 / -1; }
  .trow .who { grid-column: 2; }
  .addform, .addform.three, .ptype { grid-template-columns: 1fr; }
  .arow { grid-template-columns: 1fr; gap: 0; }
}